This Privacy Policy explains what information 21000 collects from Filipino players, how it is used, and how we keep it safe. Your data matters — here is exactly what we do with it.
Full name, date of birth, email address, and mobile number collected at registration to verify your identity and secure your 21000 account.
PHP deposit and withdrawal records, preferred payment methods, and transaction history needed to process your funds accurately and securely.
IP address, browser type, device model, and in-app activity used to improve platform performance and detect suspicious behaviour on your account.
21000 collects personal data strictly for the purposes of operating our platform and serving Filipino players responsibly. We use your information to create and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity as required under applicable Philippine regulations, and deliver the betting and gaming services you have signed up for. We may also use your contact details to send you important account notifications, security alerts, and — where you have given consent — updates about relevant promotions on the Latest Promotions page. We do not collect more data than is necessary, and we do not retain your personal information for longer than the purposes for which it was collected require. If you have questions about specific data we hold on your account, please visit our FAQ page for guidance on how to make an access request.
All personal and financial data collected by 21000 is stored on secured servers using industry-standard encryption protocols. Access to your data is restricted to authorised personnel only, and all staff who handle personal information are trained to manage it in line with our internal data security policies. We use secure socket layer (SSL) technology across the entire 21000 platform to protect data transmitted between your device and our servers. Payment information is handled through verified payment processors and is never stored in plain text on our systems. We conduct regular security reviews and vulnerability assessments to ensure that our data infrastructure remains resilient against unauthorised access. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take all reasonable steps to contain and remediate the incident. Your account password is stored in an encrypted format and 21000 staff will never ask you to share it with anyone.
21000 does not sell, rent, or trade your personal information to any third party for marketing purposes — full stop. We may share limited data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools, but only to the extent necessary for those services to function. All third-party providers we work with are contractually bound to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also be required to disclose personal information to Philippine regulatory authorities or law enforcement agencies where we are legally obligated to do so. In all other cases, your data remains within the 21000 system and is not shared externally. If you have concerns about any specific data-sharing arrangement, you are welcome to contact our support team as described in the FAQ section.
As a registered member of 21000, you have clear rights over the personal data we hold about you. You may request a copy of the personal information we have on record, ask us to correct any inaccurate details, or request that we delete your data where it is no longer necessary for us to retain it. You also have the right to withdraw your consent for marketing communications at any time, and we will action that request promptly. If you wish to exercise any of these rights, you can contact our support team through the details listed at the bottom of this page or visit our FAQ for step-by-step guidance. Requests will be handled within a reasonable timeframe and in accordance with applicable Philippine data privacy law. 21000 is committed to treating every request with respect and transparency, and we will never penalise you for exercising your data rights.
21000 uses cookies and similar tracking technologies to improve your experience on our platform and ensure the site functions correctly on your device. Cookies help us remember your login session, store your platform preferences, and understand how Filipino players navigate and use our services so we can continue to improve them. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to make your next visit smoother. You can control cookie settings through your browser preferences at any time, though disabling certain cookies may affect some features of the platform. We do not use cookies to build advertising profiles or to track your activity on third-party websites. For a full breakdown of the cookies we use and their purpose, please refer to the FAQ page where this is covered in further detail.
21000 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal obligations, or data handling practices. When material changes are made, we will notify registered Filipino members via email or through a prominent notice on the platform. The date of the most recent update is displayed at the bottom of this page, and we encourage you to review it periodically. Continued use of the 21000 platform after any changes to this policy have been notified will be taken as your acceptance of the updated terms. If you do not agree with any update, you should stop using the platform and may request account closure. Our Terms and Conditions and Responsible Gaming pages also form part of the overall framework governing your use of the platform.
Last updated: January 2025. This Privacy Policy applies to all registered members of the 21000 platform operating in the Philippines.
Here are the most common questions Filipino players ask about how 21000 handles their personal data.
Yes — every registered player on 21000 has the right to request a copy of the personal data we hold on their account. To make a data access request, contact our support team using the email address listed at the bottom of this page. We will verify your identity before releasing any information to ensure your data is not disclosed to an unauthorised party. Requests are typically processed within a reasonable timeframe in line with applicable Philippine data privacy regulations. If you have any difficulty submitting a request, our FAQ page provides step-by-step guidance to help you through the process. We are committed to responding to all data requests fairly, transparently, and without unnecessary delay.
No. 21000 does not sell, rent, or trade your personal information to any third party for advertising or marketing purposes under any circumstances. Your data is used solely to operate your account, process your transactions in Philippine pesos, and improve the services we provide to you as a Filipino player. When we work with third-party service providers — such as payment processors — those providers are bound by strict contractual obligations and are only permitted to use your data for the specific service they deliver. We take your privacy seriously and have built our data practices around the principle of minimum necessary disclosure. If you ever receive unsolicited marketing that appears to reference your 21000 account, please contact us immediately so we can investigate.
You can opt out of marketing communications from 21000 at any time by clicking the unsubscribe link included in the footer of any marketing email you receive from us. You can also update your communication preferences directly from your account settings once you are logged in. Opting out of marketing emails will not affect essential account notifications, such as security alerts, deposit confirmations, or withdrawal updates, which we are required to send as part of running your account. If you experience any difficulty unsubscribing, please contact our support team and we will remove you from marketing lists manually. We respect your preference and will not send you further promotional messages once your opt-out has been confirmed. Visit the FAQ page for more detail on managing your account communication settings.
Your data is protected, your play is secure. Create your free 21000 account today and enjoy sports betting, lottery, and casino-style games across the Philippines.