Gaming at 21000 should always be an enjoyable experience. This page gives every Filipino player the tools, information, and support needed to stay in control and play responsibly.
We believe every Filipino player deserves a safe, fair, and enjoyable experience. Here is how we actively support responsible gaming across our platform.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once your limit is reached, no further deposits are accepted for that period. This gives you full control over how much Philippine pesos you put in at any one time. Limits can be lowered at any time and take effect immediately. Increases to limits are subject to a cooling-off period to prevent impulsive decisions.
Lose track of time? Our session reminders alert you after a set number of minutes so you can take a break and step back. You choose the interval — 30, 60, or 90 minutes — and the platform will notify you when that threshold is reached. Regular breaks help keep your gaming in perspective and your decisions clear. Time management is one of the most powerful tools a responsible player can use.
Need a longer break? You can request a self-exclusion period of 1 month, 3 months, 6 months, or a permanent exclusion from your account. During exclusion your account is locked and no deposits or bets can be placed. Cool-off periods of 24 to 72 hours are also available if you simply need a short pause. Contact our support team to activate any of these options and they will be applied without delay.
Problem gambling can affect anyone. Being aware of the early signs helps you or someone you care about get support before things escalate.
If you recognise any of these behaviours in yourself or someone you know, please reach out for help immediately. You are not alone, and support is available across the Philippines.
Professional support is available to anyone who feels that gaming is becoming a problem. Reaching out is a sign of strength, not weakness.
The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline available to anyone in the Philippines who needs immediate mental health support. Their trained counsellors can assist with gambling-related distress, anxiety, and financial stress arising from problem gaming. You can reach the NCMH hotline at 1553 at any time of day or night, completely free of charge. All calls are confidential and handled with compassion and professionalism. This service is an important first step if you feel overwhelmed and need to talk to someone right away.
PAGCOR, the Philippine Amusement and Gaming Corporation, maintains a dedicated responsible gaming programme for Filipino players. Their framework includes player protection tools, self-exclusion registries, and awareness campaigns aimed at reducing problem gambling across the country. PAGCOR-accredited operators like 21000 are required to comply with responsible gaming standards and provide players with access to support resources. You can visit the PAGCOR website directly to learn more about the national responsible gaming framework. Their guidance applies to both land-based and online gaming in the Philippines.
Our own support team is trained to handle responsible gaming requests with sensitivity and without judgement. Whether you want to set a deposit limit, take a temporary break, or request a permanent self-exclusion, we will action your request promptly and respectfully. You can reach us through the contact information at the bottom of this page or via the FAQ section. We treat every responsible gaming request as a priority — your wellbeing always comes before platform activity. We also actively review accounts for unusual patterns and may reach out proactively if we have concerns.
Quick answers to the questions Filipino players ask most often about staying safe on the platform.
You can set a deposit limit by logging in to your account and navigating to the Responsible Gaming section in your account settings. From there you can choose a daily, weekly, or monthly limit in Philippine pesos that suits your budget. Once the limit is set it takes effect immediately and cannot be exceeded for that period. If you wish to lower your limit the change is instant, but requests to raise a limit are subject to a review period to protect you from impulsive increases. If you need help locating the settings, our FAQ page has step-by-step guidance. You can also contact our support team and they will assist you directly.
When you request a self-exclusion, your 21000 account is locked and you will not be able to log in, deposit, or place bets for the duration you selected. You will also be removed from any marketing communications for the entire exclusion period. Self-exclusion periods range from one month up to permanent exclusion depending on your preference and situation. After a temporary exclusion period ends, you will need to actively contact our support team to reopen your account — it does not reopen automatically. We encourage anyone considering self-exclusion to also explore the external support resources listed on this page, as account-level tools work best alongside professional guidance.
No — the 21000 platform is strictly for adults aged 21 and above in the Philippines. Age verification is a mandatory part of the registration process and all accounts are subject to identity checks in line with applicable Philippine regulations. We take underage access extremely seriously and any account found to belong to a person under 21 will be immediately suspended and any funds returned. If you are a parent or guardian, we strongly recommend using device-level parental controls to prevent minors from accessing online gaming platforms. Responsible gaming begins with making sure the right people are playing — and only those who meet the age requirement are welcome on our platform.
During a self-exclusion period, your ability to log in to your account is suspended to fully prevent access to the gaming features of the platform. However, if you need to access your transaction history or personal data for financial or legal purposes, you can contact our support team directly and we will assist you with a verified data request. This ensures your exclusion is meaningful and not undermined by easy access, while still respecting your right to your own personal information. All data requests during an exclusion period are handled with the same privacy standards described in our Privacy Policy. We are here to help you at every stage — including when you have chosen to step back from the platform.
If you or someone you know needs support with gaming behaviour, do not wait. Reach out to our team or visit our FAQ for guidance on setting limits, taking a break, or accessing professional help in the Philippines.
NCMH 24/7 Crisis Hotline: 1553 | Available free of charge anywhere in the Philippines